Return & Refund Policy
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Textbooks, packages, & access codes These items may be returned within 14 days from the first day of each term. Shrink-wrapped texts and packages are non-refundable for full value once the shrink wrap is broken or removed. Access codes cannot be returned once any seals have been broken, scratched off, or shrink-wrap removed. Any new books returned out of their original packaging or no longer in 'new' condition will be refunded at a used book value (subject to manager approval). |
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Merchandise and gifts (does not include Best Buy Products) These items may be refunded within 30 days for a full refund or within 60 days for store credit. All items must be in original/unopened packaging with the tags still attached. |
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Best Buy Products (all products purchased through the Best Buy link) Best Buy items are shipped directly from Best Buy and are eligible for a refund within 14 days from the original date of purchase. However, changes and cancellations can ONLY be made for 30 minutes after an order is placed. After that time has passed, all returned/cancelled/refunded orders will incur a 15% restocking fee. All items must be in original/unopened packaging with the tags still attached. |
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eBooks These items must be returned within 10 days from the original purchase date. Cengage Unlimited and Courseware are NON-REFUNDABLE once the access code has been redeemed. |
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Shipping Any shipping charges are non-refundable. |
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Overdue Rental Late Fees Overdue Rental Late Fees of $10 per book are non-refundable. |
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Overdue Rental Buyout Charges Overdue Rental Buyout Charges will be refunded if textbooks are returned to the FHU Bookstore within 30 days of the Rental Return Date for the corresponding term. |
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